Frequently Asked Questions

We need some basic information from you to create a quote. We will then email the quote to you. In the email is a blue button “Confirm Service Now” once you have reviewed the quote click the button to accept the offer and our office staff will reach out to you complete the rest of the details. Basic Information includes (each of these are required data to create a quote):

1. First and Last Name
2. Cell Phone for the office staff to contact you via text message and phone call
3. Email address to send the quote to
4. Street address of the home you would like cleaned
5. Cleanliness Rating: 0 = I have no time to clean; 1 = I do spring cleaning annually; 2 = I clean my home for the holidays; 3 = I clean my home monthly; 4 = I clean my home every week; 5 = My Home is ready for a Magazine Photo Shoot

We need some basic information from you to create a quote. You can receive a quote online by visiting our website at mamaneedsamaid.com. You can also received a quote by providing me with some basic infomriaton. The quote will be emailed to you during our office hours. Basic Information includes (each of these are required data to create a quote):

1. First and Last Name
2. Cell Phone for the office staff to contact you via text message and phone call
3. Email address to send the quote to
4. Street address of the home you would like cleaned
5. Cleanliness Rating: 0 = I have no time to clean; 1 = I do spring cleaning annually; 2 = I clean my home for the holidays; 3 = I clean my home monthly; 4 = I clean my home every week; 5 = My Home is ready for a Magazine Photo Shoot

For your initial cleaning, the price we provide is an estimate. We base this estimate on the size of your home, the number of bedrooms and bathrooms, how many people and pets live there, and your assessment of your home’s current condition. If your home needs more attention than originally discussed, we’ll let you know before we begin-your price may be adjusted up or down based on the actual time and effort required. You’ll always have the final say before any changes are made. Once your home is on a recurring cleaning schedule, your price becomes a predictable rate for each visit. No surprises-just consistent service you can count on.

We'd love to hear from you! You can reach us at:

• Email: [email protected]
• Phone: 817-697-1605
• Website: mamaneedsamaid.com
• Office: 6420 Denton Hwy Ste C, Watauga, Texas 76148
• Office Hours: Monday-Friday, 8:30 AM to 5:00 PM
• Cleaning Hours: Monday-Friday, 8:30 AM to 5:00 PM

Mama Needs A Maid currently serves the Fort Worth, Texas area including Saginaw, Keller, Colleyville, Grapevine, and surrounding communities. Our main office is located at 6420 Denton Hwy Ste C, Watauga, Texas 76148. For the most up-to-date service area information, please contact us directly at [email protected] or visit our website.

We serve the following zip codes: 76148, 76137, 76180, 76182, 76190, 76248, 76054, 76117, 76244, 76118, 76131, 76053, 76034, 76095, 76111, 76022, 76021, 76106, 76103, 76177, 76092, 76120, 76112, 76164, 76102, 76196, 76040, 76012, 76105, 76262, 76039, 76166, 76104, 76179, 76114, 76101, 76113, 76121, 76124, 76130, 76136, 76147, 76150, 76161, 76162, 76163, 76181, 76185, 76191, 76192, 76193, 76195, 76197, 76198, 76199, 76005, 76052, 76006, 76099, 76107, 76013, 76051, 76110, 76119, 76127, 76155, 76094, 76096, 76003, 76004, 76007, 76019, 76129, 75261, 76016, 76135, 76011, 75022, 76115, 75059, 76109, 76122, 76015, 76010, 76017, 75099, 76014, 76116, 76247, 75038, 75027, 75028, 75064, 76060, 76134, 75062, 76133, 75063, 75368, 76132, 75050, 76071, 76108, 76098, 75019, 75053, 75061, 76140, 76018, 76001, 75077, 76226, 75039, 75051, 75014, 75015, 75016, 75017, 75060, 75067, 76123, 76020, 76002, 75029, 75057

Yes! We stand firmly behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with any aspect of our service, please let us know within 24 hours, and we'll return to address your concerns at no additional cost. This guarantee reflects our commitment to excellence and our belief that your complete satisfaction is the foundation of our business success. We don't just want satisfied customers; we want delighted advocates who enthusiastically recommend us to friends and family.

At Mama Needs A Maid, your satisfaction is at the heart of everything we do. After every cleaning, we send you a quick digital scorecard so you can rate your experience and share any feedback-good or bad. This proactive follow-up ensures we hear from you right away and can celebrate great work or address any concerns without delay. If something isn’t perfect, just let us know within 24 hours. We stand behind our 100% satisfaction guarantee: we’ll promptly send a team member back to fix any missed areas at no extra cost to you. Our goal is to make sure you always feel proud of your home and confident in our service-every single visit. Behind the scenes, we use detailed checklists, regular quality inspections, and ongoing team training to maintain the highest standards. Your honest feedback helps us recognize excellence, coach our team, and continually improve our service for you and every client we serve.

Gratuities are always optional. However, most of our clients use this as an opportunity to show their appreciation to their house cleaning professional. So, if you would like to show your appreciation by giving a gratuity, let me know how much and we will add it yo your invoice. And, of course your cleaning professional always receives a report with her payroll showing how much you gave. While we appreciate that you want to show your appreciation with giving cash gratuities, our cleaners prefer their gratuities to be in their paychecks because having all of thier gratuities in one lump sump in their paycheck actually helps them pay their bills as opposed to them stopping at a store on their way home from work.

Our Cleaning Professionals work Monday-Friday during normal business hours. If you have a day or time preference, we will do our best to accommodate any requests you may have. Our house cleaning technicians each generally have two-time slots per day. They are at 9 am and 1 pm. Occasionally a client needs cleaning on the weekend for a special occasion as moving or having a wedding. So, now and then we can accomodate such requests. But for the most part we clean Monday through Friday during normal business hours.

We bill your credit card for a $50 Deposit to hold your reservation. Then after your cleaning has been completed we bill for the balance due. And, if you would like to add a gratuity we can add that to the invoice at the end of the cleaning. Then going forward, we do not require a deposit. We bill your card at the end of the day after we complete your regularly scheduled weekly, bi-weekly or monthly cleanings.

Absolutely-your safety, your home, and your peace of mind are our top priorities at Mama Needs A Maid. We are fully bonded and carry comprehensive liability insurance to protect you in the rare event that something in your home is accidentally broken or damaged. In addition, we provide full Workers’ Compensation coverage for all of our employees. This means that if a cleaning professional is ever injured while working in your home, their medical care is completely covered-with zero cost or hassle to you. It’s important to know that hiring an independent housekeeper who isn’t insured or covered by Workers’ Compensation can put you at serious financial risk. If an uninsured cleaner is injured in your home, you could be held liable for their medical bills or even face a lawsuit. By choosing Mama Needs A Maid, you’re choosing a professional, insured company that shields you from these risks and gives you total peace of mind. We go beyond industry standards to ensure your security:

• Every team member undergoes rigorous background checks using both local and national criminal and sex offender databases before ever entering a client’s home.
• Our staff sign strict integrity agreements and are trained to treat your home and belongings with the utmost respect.
• All insurance documentation is available for your review upon request.

With Mama Needs A Maid, you’re not just getting a clean home-you’re getting the confidence and protection that come from working with a fully insured, professional service. That’s our promise to you.

Yes, your safety and peace of mind are our top priorities at Mama Needs A Maid. Every team member undergoes rigorous criminal background checks using both local and national databases before ever entering a client’s home. All employees must provide informed consent for these checks, and any applicant or employee with a disqualifying record will not be hired or retained. This policy is handled with the utmost confidentiality and is a cornerstone of our commitment to providing a trustworthy, professional cleaning experience for your family. If you have any Qs about our safety protocols or would like proof of our insurance and bonding, we’re always happy to provide it-because you deserve total confidence in who you welcome into your home.

For your convenience and our team’s safety, all payments for Mama Needs A Maid services are handled securely online through our customer portal. We accept all major credit cards, debit cards, and electronic checks (ACH transfers). This system not only protects our Cleaning Professionals by reducing the need to carry cash or checks, but also gives you a seamless, hassle-free way to manage your payments anytime, anywhere.

If you have any Qs about setting up your online payment, our team is happy to walk you through the process. Our goal is to make every part of your experience-easy, safe, and worry-free.

Our mission is to transform the lives of busy moms and families by creating clean spaces where meaningful moments can happen. We're not just cleaning houses; we're giving back time - the most precious resource for today's busy families. By December 2025, we aim to serve 100 delighted customers weekly and employ 10 full-time professional cleaners, creating meaningful employment in our community. Remember: When Mama's happy, everyone's happy!

Unlike typical cleaning services, we understand that a clean home creates the foundation for cherished family moments. Our difference lies in our core values of Excellence, Integrity, and Joy. We don't just clean surfaces; we create environments where families can thrive. Our professionally trained team delivers consistent results backed by a 100% satisfaction guarantee. We're transforming the cleaning industry by focusing on giving moms the greatest gift possible - time to focus on what truly matters in life.

Yes! Mama Needs A Maid is proudly woman-owned and locally operated in Fort Worth, Texas. Our local roots help us understand the unique needs of families in our community and provide personalized service that national chains simply can't match. Being locally owned also means your dollars stay in our community, creating jobs and supporting the local economy.

Trust is the cornerstone of our business. All our team members undergo thorough background checks, are bonded and insured, and E-Verified. Our rigorous hiring process and comprehensive training ensure that only the most reliable, skilled, and customer-focused individuals join our team. When you invite us into your home, you can rest assured that we treat your space with the utmost respect and care. This commitment to trustworthiness has helped us build lasting relationships with our clients.

We're always looking for skilled cleaning professionals with a passion for excellence! We offer rewarding career opportunities with competitive compensation (up to $19 per hour), including bonuses, comprehensive benefits, and various perks. Both full-time and part-time positions are available. At Mama Needs A Maid, your cleaning expertise becomes a fulfilling career with a company that values your skills and dedication. If you're interested in joining our team, visit our Employment page to learn more.

Absolutely! We're deeply committed to making a difference beyond clean homes. Our partnership with Cleaning for a Reason exemplifies this commitment, providing free cleaning services to cancer patients undergoing treatment, surgery, or hospice care. Each month, we support two cancer patients' homes for two consecutive months at no charge. This ongoing service focuses on residents in Saginaw, Keller, and Colleyville. Our community service isn't just about cleaning homes-it's about providing hope, relief, And a sense of normalcy during challenging times.

We understand how frustrating it is when you can’t communicate your needs to someone working in your home. Being unable to express what matters most—whether it’s a specific cleaning priority or an area you want left untouched—can leave you feeling ignored and dissatisfied. At Mama Needs A Maid, we prioritize clear, respectful communication. Our team is trained to read and follow your instructions, ask clarifying Qs, and ensure your preferences are understood and honored. We believe you deserve a cleaning service that listens, responds, and delivers exactly what you want—every single time.

At Mama Needs A Maid, we know your time is precious and your peace of mind matters. Here’s why busy families and professionals trust us to care for their homes:

• We Give You Back Your Time: Our mission is to help you reclaim hours each week so you can focus on what truly matters-family, career, and cherished moments. We don’t just clean homes; we create space for you to breathe and enjoy life again.
• Trusted, Vetted Professionals: Every cleaning professional is thoroughly background-checked, fully insured, and receives extensive training in our proven cleaning systems. You can relax knowing your home and loved ones are in safe, capable hands.
• Consistent, High-Quality Results: We follow detailed checklists and rigorous quality controls to ensure your home is spotless every visit. After each cleaning, you’ll receive a quick scorecard to share feedback-so we’re always improving and meeting your standards.
• Transparent, Honest Service: No hidden fees, no surprises. Our pricing is clear, and our 100% satisfaction guarantee means if you’re ever not delighted, we’ll make it right-at no extra cost.
• Community Commitment: As a woman-owned, local business, we’re invested in our community. Through our partnership with Cleaning for a Reason, we provide free cleanings to cancer patients, giving hope and practical support to families in need.
• Rave Reviews: Our clients consistently rate us five stars on Google for reliability, professionalism, and the genuine care we bring to every home. What sets us apart? We’re not just another cleaning company. We’re your partner in creating a happier, healthier home-so you can spend less time cleaning, and more time living. Ready to experience the difference? [Book your cleaning today!]